Privacy Policy

Effective Date: November 7, 2025

Last Updated: November 7, 2025

Welcome to CWAY GROUP's WhatsApp Product Ordering Bot App Privacy Policy Page. We are committed to protecting the personal information you provide when placing orders.

1. Information We Collect

1.1 Information You Provide

When you place an order or communicate with us via WhatsApp, we may collect:

• Identification: Name and WhatsApp phone number
• Delivery Details: Delivery address (street, city, state, postal code)
• Order Details: Product selections, quantities, and order history
• Communication: Messages you send to us about orders or support

1.2 Automatically Collected Information

• WhatsApp metadata: Message timestamps and delivery status (as provided by WhatsApp)
• Usage: Basic interaction data to manage the ordering session and conversation state

2. How We Use Your Information

We use your information solely to:

• Process and fulfill product orders (confirmations, delivery arrangements, updates)
• Provide basic customer support related to orders
• Maintain minimal records needed for order history and service quality

3. Legal Basis for Processing

We process personal data as necessary to fulfill orders and to operate the WhatsApp ordering service. Where applicable, we rely on lawful business purposes such as contract performance and legitimate interests in providing and improving the service.

4. How We Share Your Information

4.1 WhatsApp / Meta

Our WhatsApp ordering service operates via the WhatsApp Cloud API. Messages are protected by WhatsApp's end-to-end encryption. Meta/WhatsApp may process metadata as part of their services.

4.2 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information for marketing purposes.

5. Data Storage and Security

5.1 Where Your Data is Stored

Your data is stored on our secure servers and systems used to operate the WhatsApp ordering service.

5.2 Security Measures

• Encryption: Data in transit is protected by HTTPS/TLS; WhatsApp messages are end-to-end encrypted.
• Access Controls: Only authorized staff may access order information as needed to fulfill orders.
• Webhook Verification: We verify incoming webhooks to prevent unauthorized access.

5.3 Data Retention

We retain order and contact information only to provide the service, for business records, and to comply with legal obligations.

• Order Data: Retained for order processing and accounting
• Conversation History: Retained to provide context for customer support and order status

6. Your Privacy Rights

The service provides account edits and deletion:

6.1 Correction and Deletion

• Edit: You can update your name and delivery address by messaging our WhatsApp number and using the "My Account" option.
• Delete: You may request deletion of your personal data; we will comply subject to any legal retention requirements needed for business or accounting purposes.

6.3 How to Exercise Your Rights

To edit details or request deletion, contact us here

7. Children's Privacy

This service is not intended for children under 16. We do not knowingly collect personal information from children.

8. WhatsApp-Specific Information

8.1 How WhatsApp Messages Work

• Messages between you and our business are end-to-end encrypted.
• We only see messages you send to our business number.

9. Changes to This Privacy Policy

We may update this policy. We will update the "Last Updated" date and notify users via WhatsApp if changes affect their rights.

10. Cookies

This WhatsApp product ordering bot app does not have access to or use browser cookies.

11. Your Consent

By using our WhatsApp product ordering bot, you acknowledge and agree to this Privacy Policy.

12. Contact Us

13. Compliance with WhatsApp Policies

We operate within WhatsApp Product Ordering Bot requirements and applicable platform rules.

14. Definitions

• "We," "us," "our": CWAY GROUP
• "You," "your": Users of our WhatsApp Product Ordering Bot ordering service
• "Service": The WhatsApp product ordering functionality

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